FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
What are the dates of the Scottish Garden Show?
The 2021 Scottish Garden Show has been cancelled. 2022 dates will soon be confirmed and released.
What happens now that the 2021 event has been cancelled?
We will contact you directly and inform you of our refund process and offer a refund for the ticket value if the event is cancelled due to Covid-19. Online booking fees are non-refundable.
Refunds for bookings made within the last 3 months will be automatically processed by our ticket provider. If you bought your tickets prior to 3 months ago, our ticket provider will make contact with you to obtain the correct card details to process your refund.
If you have any questions, please email firstname.lastname@example.org with your order reference or call 0333 242 7912 Lines are open Monday - Friday between 9am and 5pm excluding bank holidays.
If I have a query about purchased tickets, who do I contact?
We ask that you get in contact with our event ticketing provider on email@example.com
Alternatively you can call on 0333 242 7912. Lines are open Monday - Friday between 9am and 5pm excluding bank holidays. The cost to call 0333 numbers is the same as calling a normal local or national land line. If your tariff or call package offers free or inclusive calls to landlines, numbers starting with 03 will normally be included free of charge.
If you've deleted your email or just can't find it you can have it resent to the original email address used. Click Here and go to the bottom of the page and click on resend my email, follow the instructions to have your email resent.
What is your Carer Ticketing Policy?
The Scottish Garden Show is pleased to operate a scheme to provide one complimentary entry ticket for any adult unable to attend the Show unaided. We are afraid it does not extend to children as they must be accompanied by an adult to attend the Show.
All free Carer/Personal Assistant tickets require evidence of supporting documentation. This is mandatory in order for the Carer/Personal Assistant ticket to be issued. Please bring along a copy of one of the below relevant documents:
Middle or Higher Rate DLA for care and/or mobility
Receipt of personal independence payment (PIP)
Evidence of being severely sight impaired
Recognised assistance dog ID card
If you require a free Carer/Personal Assistant ticket in order to attend the Show please purchase a standard ticket at the relevant price in advance. Please make your way to the Show and come to the ticket office where your Carer/PA ticket will be issued and you will have fast track entry. Please do not queue at the on-day sales points as they are not able to issue the free Carer/Personal Assistant ticket.
Is the event accessible?
Yes, we have a network of paths and trails throughout our grounds and on the whole these are fully accessible. We will provide parking closer to the Show entrance, the option to hire manual wheelchairs and mobility scooters.
Can I bring a pram/buggy?
Yes, you are welcome to bring a pram/buggy.
Can I bring my dog to the Show?
Yes, you are welcome to bring well-behaved dogs. All dogs should be kept on a lead and we ask that you clean up after your dog. Please do not leave dogs unattended in parked cars.
Is there parking on-site?
Yes, we will have dedicated car parking facilities within the grounds of Scone Palace but we ask that you purchase a car parking ticket online in advance of your arrival at the Show. All proceeds from the car parking will go towards sustainable efforts across our grounds, including tree-planting.
How to get here
Scone Palace is situated in over 100 acres of beautiful grounds in the heart of Perthshire. Only 30 minutes from Dundee, 1 hour from both Edinburgh and Glasgow and 1.5 hours from Aberdeen.
Address details are:
From Dundee, Edinburgh or Glasgow, follow the signs for the ‘A93 Braemar’. We are situated two miles north of Perth on the A93.
Stagecoach number 3 leaves from South Street, Perth and Stagecoach Strathtay number 58 leaves from Perth Bus Station or Kinnoull Street, Perth. www.stagecoachbus.com
We have racking available for the storage of cycles. For information on cycle routes in Perthshire please visit Perth and Kinross Council. For information on cycle hire please visit Scottish Cycling Holidays.
Perth Rail Station is situated 3 miles from Scone Palace. For more information visit Scotrail
Scone Palace has a number of budding volunteers that assist the team all year round. Many of these are interested in hosting at The Scottish Garden Show but we are currently taking a waiting list for other volunteers. Just contact us on firstname.lastname@example.org with your details and we will be in touch closer to the event.